Hotel Management
Enable a powerful accommodation operations suite inside JourneyCX, deployed securely when your subscription requires it. Designed for hospitality operations, bookings, and property management.
Who is it For
- Independent Hotels & Boutique Stays – Manage bookings, rooms, and staff from a central dashboard.
- Multi-Property Hotel Chains – Streamline operations across multiple locations and unify customer data.
- Bed & Breakfasts (B&Bs) & Guesthouses – Simplify room availability, pricing, and guest invoicing.
- Holiday Rentals & Serviced Apartments – Handle short-term stays, seasonal pricing, and cleaning services efficiently.
- Any other businesses that manage accommodation and require a centralised booking and property management system.
All-in-One Management
Manage bookings, invoicing, room listings, property details, and staff coordination from a single, centralised platform eliminating the need for multiple tools or external systems.
Flexible Room Booking Options
Rooms within each property are independently bookable, giving hotel managers full control over inventory. Guests can select specific rooms based on availability and preferences.
Streamlined Guest Experience
Guests can browse room availability and make bookings directly through a publicly accessible booking link on JourneyCX CRM ensuring a seamless and user-friendly process.
Automated Billing & Invoicing
Bookings automatically trigger invoice generation in the backend. Invoices can be sent to guests via email, significantly reducing administrative workload and ensuring accurate, timely billing.
Coordinated Room Services
Assign staff members to perform specific services such as cleaning, maintenance, or meal delivery based on time, date, and room. These assignments can be managed and updated through the admin interface.
Landlord Management
Easily add and manage independent landlords under your brand. Each landlord can own one or more properties. A central admin dashboard lets you manage landlords, their properties, room listings, and associated bookings. Property profiles can be customised with rich content including images, amenities, policies, and descriptions.
Room Inventory & Configuration
Define multiple room types (e.g., single, double, suite) for each property, with full control over specifications such as guest capacity, bed arrangements, and room size. Rooms support fully customisable pricing and include image galleries to visually market the space.
Booking & Reservation System
The system includes a customer-facing booking portal, where guests can search room availability and complete reservations. Admins can also create bookings manually and override settings as needed. Each confirmed booking triggers automated invoice creation for streamlined billing.
Operations & Staff Coordination
Assign staff to specific rooms and services using the built-in scheduling tool. You can manage daily operations such as room services, housekeeping, and maintenance. The system helps you monitor the real-time status of rooms (vacant, occupied, or under maintenance).
Landlords
Landlords represent individuals or organisations that own rental properties. You can create, edit, and delete landlord profiles, each linked to one or more properties managed under your system.
Properties
Add multiple properties per landlord.
Property and Room Images
Upload multiple images to highlight property features and interiors. A featured image can be selected, and unwanted images can be deleted at any time using the intuitive drag-and-drop interface.
Property Amenities
Choose from a predefined list of amenities such as restaurant, spa, security, and laundry to showcase what each property offers. These amenities are shown on the public booking interface.
Check-in / Check-out Times
Set custom check-in and check-out times per property to define operational hours for arrivals and departures.
Rooms
Create and manage multiple rooms per property with detailed attributes, pricing, and availability settings.
Room Amenities
While adding or editing a room, you can select amenities such as TV, safe, minibar, air conditioning, etc., to match guest expectations and property offerings.
Bookings
Guests can book rooms online based on real-time availability. Admins also have the ability to create bookings manually and adjust as necessary.
